DIRECT ACCESS
First Stage Direct Access Hostel for male/female adults.
Referrals – Medway Gateway + out of hours
Occupancy - Licences
Environment: 12 bedrooms, communal lounge, kitchen, shower rooms.
Staff: 24/7 double cover.
Office hours on-site manager
Expected duration of stay 0 – 3 months
Focus of support: Identification of immediate needs; risk assessment and development of support plan for move-on.

1st stage Move-on
1st stage internal move on hostel for male/female adults
Referrals – Internal
Occupancy - Licences
Environment: 9 bedrooms, communal lounge/kitchen/shower rooms.
Staff: Office hours (flexi) cover Mon – Fri.
On-call service once office is closed and at week-end.
Expected duration of stay: 3 – 6 months
Focus of support: Emphasis on sustaining progress made in respect of immediate needs plus planning for future independent living, employment.

3 BED SHARED HOUSE
Move on hostel for those whose transition to independence may need a little more preparation.
Referrals: Internally, usually from 2nd stage move-on
Occupancy – AST’s
Environment: 3 bedrooms, communal lounge, kitchen, bathroom.
Staff: Visiting weekly by arrangement, plus on-call service all times.
Expected duration of stay 3 – 6 months
Focus of support: final preparation for independent living and full time employment.

2nd stage Move-on
2nd stage move on hostel for male/female adults
Referrals – Internal usually from 1st stage move-on
Occupancy – AST’s
Environment: 9 bedrooms, 2 communal lounges/kitchens/ shower rooms.
Staff: Office hours (flexi) cover Mon – Fri.
On-call service once office is closed and at week-end.
Expected duration of stay 3 – 6 months
Focus of support: preparation for imminent independent living and permanent, secure full time employment.

FINAL RESETTLEMENT SUPPORT SERVICE
Once an offer of independent housing has been accepted, our resettlement support service helps up to 15 clients at a time move in and achieve a successful transition to independent living. The support will include managing changes to finances, the world of work or training, developing sustainable living in the community. Once agreed, the client will be left to manage their own affairs although they can always ring us if they hit a crisis or need a little informal advice. We also invite them to become a volunteer with us or keep in touch if they wish.