Medway Cyrenians has a commitment to identify ways of improving the physical environment in all our projects ensure we involve clients in our decision-making wherever possible continuously review our performance to ensure we deliver services which are high quality and creative

The results of this survey will be used to help us achieve the above commitments. Overall, it seems that most service users are satisfied with the standard of accommodation and the support services that Medway Cyrenians provide, which is pleasing, but there are still clear areas that we could improve on, and these will be considered when the business plan and budget are set for 2009/2010

We would like to thank service users for their invaluable contribution to the survey and hope you find this report informative. We intend to conduct the survey annually so that we can compare results with previous years.

As this is the first survey we have undertaken of this kind, we would welcome any feedback on how we can improve the way we collected the information and how this report has been presented.

Karen Hurley Chief Executive

Vikki Young Quality Manager

Over half of all clients responded to the survey and this is what they said about the services we provide:-

• More than ¾ of the clients living in our accommodation are happy with the quality of the facilities and rooms provided
• Overwhelmingly, clients said they felt safe in our projects
• Overwhelmingly, clients judged the support service provided by staff as very good or good
• All respondents said they were made welcome and felt comfortable on arrival
• All clients said staff were approachable and friendly to gave them enough information, advice and guidance

Clients overwhelmingly agreed that their situation had improved in respect of :-

• Housing Communications
• Budgeting
• Benefits and appointments
• Managing their physical, mental and emotional health
• Personal safety
• Drug and alcohol use
• Access to education, employment and training
• Ability to shop, cook, eat well and clean up after themselves
  
  
  

Charity no. 1037970
Company no. 2897827